Privacy Policy

Introduction

This Privacy Policy describes how JettCart.com and its affiliates (collectively “JettCart”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your personal data through our website [www.jettcart.com] (hereinafter referred to as the “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:

• Personal data provided during signup/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and/or proof of identity/address.

• Sensitive personal data such as your bank account details, credit or debit card information, or biometric data (e.g., facial features or physiological information), collected with your consent.

• Behavioral and usage data including preferences and interactions with the Platform, analyzed on an aggregated basis.

• Transactional information related to your purchases on the Platform or partner platforms.

Please note that if any third-party business partner collects your personal data directly, you will be governed by their privacy policies. We shall not be responsible for third-party privacy practices and encourage you to read their policies.

Usage of Information

We use your personal data to:

• Provide services you request.

• Assist sellers and business partners in fulfilling orders.

• Enhance customer experience and troubleshoot problems.

• Inform you about offers, products, services, and updates (with opt-out options).

• Customize your experience on our Platform.

• Detect and prevent fraud or other illegal activities.

• Enforce our terms and conditions.

• Conduct marketing research, analysis, and surveys.

Please note that certain permissions are necessary to access specific services/features.

Sharing of Information

We may share your personal data with:

• Our group entities, affiliates, and corporate entities for providing services and marketing (unless you opt out).

• Third parties such as sellers, business partners, logistics providers, payment service providers, and reward program partners as required to fulfill services.

• Government agencies or authorized law enforcement if required by law or to protect rights, property, or personal safety.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, loss, or misuse. We use secure servers and follow strict guidelines to protect your information. However, you acknowledge that data transmission over the internet may not always be fully secure, and you are responsible for safeguarding your login and password.

Data Deletion and Retention

You can delete your account through your profile settings or by contacting us. However, we may retain data if there are pending issues like unresolved claims or disputes. We retain data only as long as necessary for the intended purpose or as required by law. Aggregated or anonymized data may be retained for analytics.

Your Rights

You have the right to:

• Access, rectify, and update your personal data via the Platform.

• Withdraw consent by contacting our Grievance Officer at the address provided below. Please mention “Withdrawal of consent for processing personal data” in the subject line.

Note: Withdrawal of consent may limit or restrict certain services.

Consent

By visiting our Platform or providing your information, you consent to the collection, storage, use, disclosure, and processing of your information as outlined in this Privacy Policy. You also authorize us and our partners to contact you via SMS, instant messaging apps, calls, and emails for purposes mentioned herein.

Changes to this Privacy Policy

Please review this Privacy Policy periodically. We may update it to reflect changes to our information practices. We will notify you of significant changes as required by applicable laws.